Delivery/Returns
We encourage customers to contact us prior to ordering to ensure that there is sufficient stock of your chosen product available at our central warehouse. If your postcode is within one of the delivery chargeable areas, please contact us so that we can calculate the cost for you.
We offer FREE DELIVERY* on all of our products whatever the price, (UK Mainland Only)
Most items will be delivered within 3- 5 days when in stock, Make sure to leave your contact phone number and an e-mail address upon checkout and we will contact you to advise delivery times
If you have any questions or special requests regarding delivery please get in touch
e-mail: sales@carpetmillsmaidstone.co.uk
Free Phone: 0800 046 9040
*The following postcodes carry a charge for delivery -
IV1 – IV15, PA1 – PA19, PH1 – PH26, AB, DD
**The following postcodes carry an extra charge -
IV16 – IV56, PA20 – PA78, KW, ZE
Returns
We understand it is difficult to fully appreciate a product when buying online therefore if you receive your rug and it's not quite what you are looking for, you may return it to us, no questions asked.
Our policy lasts 14 days, Please email us if you wish to return your rug, If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item as delivery was Free.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@carpetmillsmaidstone.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@carpetmillsmaidstone.co.uk and send your item to: Carpet Mills, Unit E, Hart Street, Maidstone, Kent GB ME168RF.
Shipping
To return your product, you should contact us first then mail your product to: Carpet Mills, Unit E, Hart Street, Maidstone, Kent GB ME168RF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.